Video counselling is a growing area due to its flexibility and ease in delivering therapeutic assessment and interventions. The Australian Psychological Society has outlined the following 3 principals when delivering online counselling;
- Providers take a client-centered approach to their choice of technology for use with telehealth
- Telehealth providers select and use videoconferencing technology that is fit for purpose
- Providers take reasonable steps to ensure the videoconferencing technology meets privacy obligations
This is a new and fascinating field and I'm sure it will take time to understand the nuances in delivering therapeutic services in this form. I will continue to keep up to date with the latest recommendations whilst also trialing my own creative ways to make the videoconferencing service holistic and multifaceted. A major difficulty is security when delivering such a service and below is an assessment of 3 major Video conferencing platforms.
Skype is a popular Voice over Internet Protocol (VoIP) that is free and easy to use. As Skype is a popular Video Chat system services are available over Skype. However, it is stressed that Skype does not offer End to End encryption (E2EE) which makes it the least desirable service to use. E2EE is a system of communication security where the communication can only be read by the two people communicating. That is, the message is encrypted at the transmitting end and remains encrypted until received and decrypted on the intended recipients device.
Although Skype does have security protocols, their tenacity is unknown due to their protocols not being public knowledge. If Skype is to be used then it is highly recommended that extra security measures be put in place to ensure secure and confidential communications.
For more information on Skype or how to download it please click on the link.
Zoom is a cloud based VoIP that does not record any communications unless requested. Zoom works by hosting a meeting and then sending the meeting address via email to the client.
Zoom is free to use and complies with privacy guidelines by utilising an Advanced Encryption Standard (AES) 256 bits encryption. Zoom is easy and secure to use making it the preferred choice over Skype.
For more information on Zoom and how to use it please click on the link.
Jitsi is a free open source VoIP that is easy, quick and simple to use. Jitsi provides various security protocols that meet the recommend guidelines such as Secure Real-time Transport Protocol (SRTP).
Jitsi is a flexible VoIP that provides many features. It is down to personal preference when looking at the difference between Zoom and Jitsi.
For more information on Jitsi please click on the link.